POLICY

 

STORE POLICY
 

Guarantee

We offer a 2 day guarantee on our Regular polish applications and a 7 day guarantee on our Color Gel & Hard Gel applications. Should your manicure or pedicure chip within this time frame, we will fix them free of charge.
 

Appointments/Walk ins

Although we highly recommend appointments, we do accept walk in clients depending upon our availability. Appointments are made to provide convenience to your busy schedule. However, frequent “NO SHOWS” may force us to no longer honor your appointment requests.
 

Running late ?

Please note we allow a 5 min grace period for all appointments. If you are unable to keep your appointment, please contact the front desk to reschedule, otherwise your appointment will be subject to a cancellation.
 

interested in Designs ?

Like any other services, if you are interested in Nail Art you must add this service to your appointment. All Custom nail design appointments are subject to approval. Your desired design will be reviewed and a quote will be provided when you check in. We do not offer refunds on custom nail art. Designs are not guaranteed to look identical to your request. Please ask for the tech’s nail art portfolio to have an idea of the type of work he/she can produce.
 

group appointments
of 4 or more:

A 30% deposit is required. Any changes to time or services has to be notified 24 hours prior to your appointment otherwise your deposit will be forfeited. Catering Fee is non refundable.
 

Changes

Any nail length/shape/color choices you make will be shown to you first on 1-2 nails before we move on to the next. Unfortunately, once your service is complete, we are unable to change your original choices.  
 

Need Customer Support ?
Text our Help Desk

Our Help Desk is open Monday - Friday from 9-5pm for service related issues and general customer inquiries. Messages are responded to in the order they are received. For appointment related issues please contact the stores directly.